{
    "New": "Hello {customer_name},\n\nYour service request for {appliance_name} has been successfully registered.\n\nCurrent Status: OPEN 🔄\nOur technician will contact you soon to schedule a visit.\n\nThank you for choosing:-\nCool Touch Service\n03369029849",
    "On Going": "Hello {customer_name},\n\nStatus Update: ONGOING 🔧\n\nOur technician is currently working on your {appliance_name}.\nWe will inform you once the job is completed.\n\nThank you for choosing:-\nCool Touch Service \n03369029849",
    "Pending": "Hello {customer_name},\n\nYour service request is currently PART PENDING.\nWe are waiting for the required spare part and will contact you as soon as it is available.\n\nThank you for your cooperation.\nCool Touch Service \n03369029849",
    "Completed": "Hi {customer_name},\n\nYour service request is now COMPLETED ✅\n\nWe hope you are satisfied with our service.\nKindly share your feedback or rating ⭐\n\nYour feedback helps us improve.\n\n– Cool Touch Service \n- 03369029849",
    "Not Answered": "Hello {customer_name}, 👋\n\nWe tried contacting you regarding your {appliance_name} request, but were unable to reach you.\n\nKindly call us back or reply to this message at your convenience so we can proceed further.\n\nThank you,\nCool Touch Service \n03369029849",
    "Cancelled": "Hello {customer_name},\n\nYour {appliance_name} request has been marked as CANCELLED ❌\n\nIf this was done by mistake or If you need assistance in the future, we will be happy to help.\n\nCool Touch Service \n03369029849",
    "Refused": "Hello {customer_name},\n\nAs per your confirmation, the service request for {appliance_name} has been marked as REFUSED ❌\n\nIf you wish to proceed in the future, please feel free to contact us.\n\nThank you,\nCool Touch Service \n03369029849",
    "Refund": "Hello {customer_name},\n\nWe would like to inform you that a REFUND 💰 has been initiated for your {appliance_name} service request.\n\nThe refund amount will be processed shortly. Please contact us if you have any questions.\n\nThank you for your patience.\nCool Touch Service \n03369029849"
}